Refund policy

Returns and Cancellations

House of Jamoti (Jamoti's Private Limited) sells wholesale to trade customers only. Goods are supplied for resale, so consumer distance-selling rights do not apply. This policy sets out what happens if something goes wrong with a trade order.

Faulty, damaged or incorrect goods

Please check your delivery on arrival. If any piece is faulty, damaged in transit or not what you ordered, email shubham@houseofjamoti.com within 7 days of delivery with your order number, the style name and photographs of the issue and the outer packaging.

Where a claim is accepted, we will at our option replace the affected pieces in your next production run, issue a credit against a future order, or refund the value of those pieces. Please do not return anything without our written confirmation; unauthorised returns cannot be processed.

What is not covered

• Natural variation in handmade and hand-block-printed cloth. Slight differences in shade, print placement and weave are characteristic of these fabrics, not defects.
• Measurements within our stated tolerance of 10-12%.
• Damage caused after delivery, including incorrect washing, steaming or display.
• Change of mind, over-ordering, or pieces that have not sold through.

Cancellations

Orders are made to order in our Jaipur factory. Once your 40% advance is received, production is scheduled and the order cannot be cancelled. Before the advance is received, an order can be cancelled or amended at no cost by emailing us.

Samples

Samples are charged at twice the wholesale price and are non-returnable.

Refunds

Approved refunds are made to the original payment method, in GBP, within 14 days of the claim being agreed. Bank charges and currency differences are outside our control.

Questions: shubham@houseofjamoti.com